What
are the Browser Requirements to view this site? The
Bike Parts Express
web site is designed for use with the latest versions of Mozilla
Firefox and Internet Explorer. If you currently use older versions of
either of these browsers, you may experience technical difficulties
with online ordering. To
purchase products online at Bike Parts Express, you must use a browser
that is
SSL-compliant and has a “secure mode”. To make sure
your
browser is secure, just look for a “VeriSign” logo
in the
footer at the bottom of any page. You must also have JavaScript enabled
in your browser’s preferences. We recommend downloading
Mozilla
Firefox or Internet Explorer to fully experience our site.
Is my information secure when it is sent through the web site? We
use
industry-standard encryption technologies when transferring and
receiving your personal information. On the Internet, when you see an
image of the “VeriSign” logo in the footer at the
bottom of
any page, this indicates that the site is secured through Secure
Sockets Layer (SSL). Pages requesting personal information should
always have one of this logo. To verify that your connection is secure,
you may click on the VeriSign logo anytime during the Checkout process.
If you do not see the VeriSign logo, please contact us to complete your
transaction over the phone by calling (800)245-3206.
Why do I keep getting an Empty Cart message? If
you have
placed items in your shopping cart, but are receiving a message stating
that your cart is empty, it may be because your browser is not set to
accept cookies. To fix this, just check your browser setting and enable
your cookies. For Internet Explorer this should be in the Tools Menu,
under Internet Options.For Firefox this should be in the Tools Menu,
under Options.
Why do I need cookies? Our
site is
designed to use cookies to keep track of the items you order during
your shopping session. When you’re ready to check out, all of
the
items are saved in your shopping cart by using cookies. If you
don’t enable cookies in your browser, our site
won’t
remember what you’ve ordered, so your shopping cart will
appear
to be empty. For Internet Explorer this should be in the Tools Menu,
under Internet Options. For Netscape this should be in the edit menu
under preferences.
Where are all the product pictures? Most
of the
items on our site have a thumbnail image linking to a detail page which
shows a larger picture of the item. However because of all the
different colors we carry on certain items, some products might not
have all the different color combinations pictured. Additionally, some
items in our Closeout section might not have a picture at all, because
they have a low stock or discontinued item. And a few brand new items
might not currently have a picture, but will have one shortly.
Are all your items listed on this web site? At
Bike Parts Express,
we stock thousands of items. This site is the most comprehensive list
of our product you can find. We do our best to have all of our items
listed on the web site. However, on a few items, our prices are so low
that our manufacturers will not let us advertise them. Additionally,
some items might have just been received or quantities are too low to
place them on our web site. If you don’t see an item on here
that
you are interested in, contact us - we might just have the product you
are looking for!
How will I know if there is a problem with my order? If
there is any
problem with your order one of our sales representatives will always
contact you by phone or by email, otherwise all orders should ship the
same or next business day. So please make sure you provide us with you
correct phone number and e-mail address, in case we need to contact you.
How can I tell if my Internet order has been received? You
will receive
an email confirmation immediately upon placing your order. This email
will detail your order, update you with stock information on the items
you ordered, and supply you with an order confirmation number so that
you may check the status of your order on this web site.
Do you have a retail store? Yes,
our retail store is located at 12340 Bandera Road, Helotes Texas 78023,
just outside San Antonio, Texas.
How
do I receive a catalog?
Our website is an extensive list of our most current inventory. We do
not produce a separate printed catalog.
Item Search
Tips Need
help searching for a product in the search box on top of every
BikePartsExpress.com page? If
the wording
or spelling you use to search for a product does not exactly match what
is named in the product name, you probably won't find it. Try not
narrowing your search so much, either just enter the vendor name, or
product name, remove the year. In short, simpler search terms are
better. One more possible reason you are not finding what you are
searching for is if you are looking for an item that is no longer
available on the site (it's sold out or not currently for sale). If
that were the case your search would also come back with no results. Pricing/Price
Matching Your
prices are so low - are these the same products as the retail stores? Yes,
of course!
We would not believe in doing business any other way. Our low prices
are all due to our savvy buying and commitment to low prices. All of
our products are brand new and unused. In the unlikely event you are
unsatisfied by any product you purchased from Bike Parts Express, you
can
always return it for a refund/exchange. See our policy section for more
details.
