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Shipping Info


Most orders ship within 1-2 business days. Some items come from a central warehouse and require an additional 5-7 days for delivery.

Free Shipping

We offer free ground shipping on orders over $75.  Some restrictions may apply. Orders that qualify for free shipping are qualified for regular ground shipping only. Oversize fees and insurance is not included in free shipping. All free shipping orders will be charged an insurance fee $1.50. Some free shipping orders that are heavy or bulky may be charged an oversize fee. If your order is assessed an oversize or heavy fee, you are still getting free regular shipping, and only being charged the additional oversize fee that is charged by the shipping carrier. Typical items that may be assessed an oversize or heavy fee include bicycles, frames, workstands, trainers, racks etc. Some items may not have weight or bulk assigned to the product in our system as the manufacture may not supply this information to us, however if the item is heavy or bulky we will contact you by email to let you know about any additional shipping fees.

Domestic Shipping

When you select “Free ground shipping, over $75”, we’ll select the best shipping method for your order using the following general guidelines:  packages under 2-4 lbs. are sent via USPS and packages over 2-4 lbs. are sent via UPS.  If you choose this option, please provide an address that is suitable for either shipping method.

Shipping to Alaska, Hawaii, US Territories, or FPO/APO addresses will be done by USPS, however additional charges may occasionally apply due to much higher shipping costs to these areas.  If this is the case, our shipping department will contact you with information regarding these charges.  Oversized items that exceed 108 inches in girth cannot be shipped via USPS (see chart below for instructions on calculating girth).

For an additional charge, you may choose a specific shipping method when placing your order.  You may select: USPS Priority Mail, USPS Express Mail, UPS Ground, UPS 3-day Select, UPS 2nd Day Air, UPS Next Day.  

For orders under $75, we offer discounted shipping using any of the methods listed above.

Some items, such as trainers, wheelsets, bike stands, and other extremely heavy or large items will incur an oversize fee regardless of shipping method selected.  This oversize fee will appear during the checkout process.  Generally this fee does not cover the entire cost of shipping – again, as a service to you, we will pick up the difference.

International Shipping

We offer discounted shipping to all international locations via USPS, by either Priority Mail International or Express Mail International.  Please be aware, however, of size and weight restrictions that vary from country to country.  In general, if the shipping box is less than 108 inches in girth and/or 70 pounds in weight, there should be no difficulty in shipping.

(Height + Width) 2 + Length = Girth

Please allow adequate time for delivery of international shipments.  Although most Express Mail International shipments should arrive within 1 business week and Priority Mail International shipments should arrive within 2 business weeks, this is not always the case.  Some shipments can take up to a month or sometimes longer.  If you feel that your package has been lost, please note that USPS will not begin to search for it until at least 30 days after it has been shipped, and that the search process can take 60 days or longer.

WE CANNOT REPLACE A SHIPMENT OR RETURN A PAYMENT UNTIL USPS FINISHES THEIR SEARCH PROCESS.

Your local government will bill and collect from you any necessary customs and duty charges, if they apply. These charges are your responsibility and any shipping delays which occur related to this are not the responsibility of Bike Parts Express.  Please check with your local customs office for detailed information.

Tracking
Upon shipment of your order, you will receive an e-mail containing information on how to track your package.  These e-mails are generally sent in HTML format, with a hyperlink directly to the shipper’s website.  Some large e-mail providers, such as Gmail, AOL, Yahoo, etc… will strip HTML contents from all e-mails, regardless of the contents.  This will result in receipt of a blank e-mail.  Although there is nothing we can do to prevent this, we can provide you with a text-only tracking number upon request.

Insurance
For your protection, an insurance fee of $1.50 will be added to every shipment.  The inclusion of this fee will help insure the recovery of items that inadvertently become lost, damaged, or stolen on the journey from our shop to you.

Damaged Shipments
Although we never anticipate damage to occur during shipment, it can happen on rare occasions.  We carefully inspect every item that leaves our shop to ensure it is in new, undamaged condition.  
 
If you receive a shipment that has obvious damage to the shipping container:
1. Open the box and carefully inspect items inside for evidence of any damage.
2. If item/s has incurred damage, call the appropriate carrier immediately before using or installing item/s.  The phone number for UPS claims is 1-800-742-5877.  The United States Postal Service claims can be reached at 1-800-275-8777.
3. Save all packing material including the box. The damaged packaging and goods must be made available to the shipper for inspection should they request it.
4. Please notify us within one week upon discovering this issue, so we can work with you toward its resolution.
5. Replacements cannot be issued until the claim has been processed and finalized by the shipping company.

If you receive a shipment that contains a damaged item, but the container had no obvious damage:
1. Call us immediately before using or installing the item.
2. We will work with you to determine if this is a warranty issue.
3. Warranty issues can be handled in several ways:  directly from the manufacturer; through a local bike shop; or in many cases, we can help resolve these issues.
4. Please be patient during this process.  We will try to resolve any problems that arise in the most timely manner possible.

Refused Shipments
Refused shipments will incur our normal restocking fee as listed in our policies.

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169 W Main St - Lehi, Utah 84043 - 801-653-2687

© 2014 Bike Parts Express, a division of UtahMountainBiking.com. All Rights Reserved. Bikes Parts | Bicycle Parts | Bicycle Accessories | Bicycle Tires | Bicycle Seats | Bicycle Wheels