Placing
An Order It is
our top priority to provide an exceptional on-line
shopping experience!We
offer the following methods of payment for your
convenience: Visa, Mastercard, Discover,
Paypal, and Google Check-out. If you
prefer to pay by check or money order, you must place your order over
the phone
by calling during regular business hours: M - F, 10am – 6pm
CST. Please be aware that this will increase the
processing time required for your order.Note for
International
orders:Your credit card will be
billed in US dollars
and your credit card company will bill you with your home currency at
the
current exchange rate.We strive
to have all orders processed and shipped out the
same or next business day after an order is placed. However,
at times, this will take a little
longer.Please allow 1–2 business days
to process your order.
Product
Availability Keeping every
item listed on our website in stock at all
times is one of our highest priorities.However, due to high demand for some items and varied
availability from manufacturers,
occasionally an item will need to be backordered.Rest assured, we will actively take steps to
fill your backorders as soon as possible, usually within 5–7
business days.In
the unusual circumstance that filling
backorders for your order will take longer than 7 business days;
available
items in your order will ship and when backordered items have been
filled, they
will be shipped to you immediately, at
our expense.
Backordered/Discontinued
Items Occasionally,
items listed on our website will become
out-of-stock and have to be back-ordered.
If this situation occurs with your order, available items will be
shipped
after your order has been processed. At the time of shipment, you will
also receive
e-mail notification that some items in your order are currently
out-of-stock
and have been back-ordered. Any back-ordered
items will be shipped to you, at our expense, immediately upon arrival.
If an
item remains out-of-stock for 30 days or we
discover that the item has
been discontinued by the manufacturer, you will receive an immediate
refund
followed by an e-mail outlining credits made to your account.
If you wish to wait for a back-ordered item
longer than 30 days, please call during regular business hours, M
– F from 10am
– 6pm CST to let us know your wishes.
Privacy Policy Everyone has
some concern about security on the internet,
and if we weren’t absolutely positive that your order can be
handled safely, we
wouldn’t provide this service.We
use SSL to encrypt our web pages.SSL is the leading standard for encrypting
and transmitting sensitive data over the web.When you see “https” rather than
“http” in your browser’s address
window, you are exchanging encrypted data with our server.
Add/Change/Delete
Item On Your Order
Orders can be changed any time prior to completion of
order
processing.Keep in
mind, many orders
are processed and shipped on the same day the order was placed.If you need to change an
order after
submitting it on the website, please call the shop during business
hours,
Monday – Friday from 10am – 6pm CST and we will
make every effort to help you.If
your order has already been processed, we
will be unable to cancel it or change it.Do not e-mail order changes because it
is unlikely we would be
able to make your changes in time.
Returns
and Exchanges
We want you to be completely satisfied with your order. If
for any reason you need to return or exchange an item in your order,
please
follow the simple procedures outlined below.
If we made a
mistake
(shipped incorrect item or item was not as described)
Contact the
shop to discuss the issue.We
do not require that you fill out a form, but we would like to discuss
with you personally how the issue can best be resolved.
If the best
solution involves returning the item back to the shop, we will issue a
call tag for the item to be picked up if it shipped by UPS.If your item was shipped
via USPS, we will refund reasonable shipping expenses up to the
original shipping expense that you incur in shipping the item/s back.Simply enclose a receipt
for the shipping amount in the box with the item/s you are returning.
If the best
solution involves an exchange, we will cover shipping expenses both
ways to get the correct item back to you.
Refunds will be
issued upon receipt of items by Bike Parts Express. Please
be aware that credit card refunds can take up to one month to appear on
your statement.PayPal
refunds generally appear within one week.
Any returned
items must be unused and in brand-new condition with original packaging
completely intact.
If you made a
mistake
(ordered incorrect item, don’t like color, item is no longer
needed, etc)
Call the shop
to discuss the issue.
If you choose
to return or exchange the item/s in question, you may choose the
carrier of your choice to return the item.We recommend that you use a carrier that offers
tracking and insurance, as we cannot be responsible for items that are
lost when being shipped back to us.Return shipping charges will be your responsibility.
Any returned
items must be unused and in brand-new condition with original packaging
completely intact.
Ship item/s in
a separate container with adequate packing material to prevent damage
during shipment.Do
not put a shipping label on the product box.
Refunds: Upon receipt
of the returned item/s by Bike Parts Express, a credit will be issued to the
credit card or paypal account used to place the original order minus a
10% restocking fee for regular orders and a 15% restocking fee for
oversize, International orders, or special orders.
Exchanges: Restocking
fees can be avoided by mutual agreement on an exchange. After receipt
of the returned merchandise, any necessary adjustments will be made to
original payment and the exchanged merchandise will be shipped out.In this case, there will
be no restocking fee, however, return shipping will be at your expense.
Refunds
Refunds will be issued
in the following manner:If
a refund is generated based on your mistake, the refund will be issued
to the
original credit card or PayPal account used to place the order minus
any
applicable shipping or restocking fees (as listed above) If
a refund is generated based on our mistake, the refund will be issued
to the
original credit card or PayPal account used to place the order.We will include
any incurred shipping costs
in your refund.Please
be aware that it can take up to one month for credit card refunds to
appear on
your statement and up to one week for PayPal refunds to appear on your
account.
Price
Matching If there is a
nationally advertised price from an authorized dealer on an in stock item that you want from our website, we will match
this price.
Note that we will gladly match prices on our competitors' close-outs
and sale
items as long as the products are the same model year, size, and/or
color and
are still available, and they are still honoring the prices. Simply
give us the
Price Match information in the Notes section when you are checking out.
Please
include the item, the price and where you saw the price, including URL
if it is
a Web site, or the edition of Magazine or Catalog. The price match must
be from
a US
dealer of new-in-box merchandise. Auction site (such as eBay)
merchandise
cannot be verified and therefore will not be considered for price
matches. Price
Matches cannot be combined with other coupons or
specials. We will always give you the lower of the two prices, our
coupon or
the price match, but not both. Each price is subject to verification.
Price Matching mayl
delay processing and shipment of your order.
Product
Images Please
note that due to changes between manufacturer’s
production runs, the images shown on our website may not match the
products
exactly.We are not
responsible for
minor differences in the product images and the actual item. These
items are
not eligible for postage-paid returns.
